Wednesday, May 13, 2020
Biological And Psychological Aspect Of Schizophrenia Essay
Biological and Psychological Aspect of Schizophrenia Antone Graham National University Biological Psychology Professor Matthew Sanders October 20, 2016 Abstract This paper defines schizophrenia from a biological and psychological perspective and also provides treatment to help combat symptoms of schizophrenia. This paper has three important contributions. First, by defining and expanding on schizophrenia from a biological perspective, I can identify the nature related predispositions. After expanding from a biological approach, secondly, I will analyze schizophrenia from a psychological aspect by determining if there is any environment or nurturing externals that can result to schizophrenia. Lastly, I will provide treatment details and also reveal early signs to schizophrenia. This paper is important because schizophrenia is an epic mental disease and it is crucially important to bring awareness to the public of how we can limit the illness. It is unclear whether schizophrenia have only a biological background or psychological background, but what was discovered is that both contribute to schizophrenia. Positive and negative treatment can be combatted undergoing pharmaceutical and psychotherapy, Basis The scientific interpretation of schizophrenia was one that supported a physical basis which was attributed to an imbalance in the cognition of humans. The goal of natural science aimed in finding rational, scientific causes, that would lead to biologicalShow MoreRelatedA Comparison of Biological and Psychological Explanations of Schizophrenia531 Words à |à 3 PagesA Comparison of Biological and Psychological Explanations of Schizophrenia Both the biological and the psychological explanations of schizophrenia are supported by empirical evidence which justify their explanations. However ,within the biological explanation there is the genetic explanation which is used largely based on scientific research such as that of Gottesmanââ¬â¢s research using meta-analysis which looked at the family (including twin) relationships and concordanceRead MoreThe Issue Of Child Onset Schizophrenia Essay1612 Words à |à 7 Pages SOWK 506- Fall 2015 Assignment #3: Child Onset Schizophrenia Becki Kennedy and Mary Marrone USC School of Social Work December 11, 2015 Martha Lyon-Levine Introduction This research paper focuses on the issue of child onset schizophrenia, specifically looking at the prognosis, symptoms, stigma, and most effective treatment options for children. This topic has become a significant social issue as a result of the recent mass school shootings throughout the nationRead MoreThe Biological And Psychological Explanations Of Schizophrenia1405 Words à |à 6 PagesIn this essay I will try to explain schizophrenia and talk about the main biological and psychological explanations, also showing how similar and different they are. Schizophrenia is defined in the oxford dictionary as a long-term mental disorder of a type involving a breakdown in the relation between thought, emotion, and behaviour, leading to faulty perception, inappropriate actions and feelings, withdrawal from reality and personal relationships into fantasy and delusion, and a sense of mentalRead MoreEmily Fisher s Life And Life1530 Words à |à 7 Pagesshe found out that was the onset to schizophrenia. The traumatic event she just endured triggered the neurotransmitters in her brain to emit too much dopamine in her brain causing her to develop Schizophrenia, much like the people in her family. Emily is one of the many people who develop schizophrenia. Schizophrenia is a psychiatric illness , or cluster of disorders, characterised by psychotic behavior that alter a personââ¬â¢s perception, and thoughts. Schizophrenia is one of the most common seriousRead MoreSymptoms And Symptoms Of Schizophrenia1515 Words à |à 7 PagesThe term ââ¬ËSchizophreniaââ¬â¢ was introduced by Eugene Bleuler in 1908 to describe a set of symptoms previously labelled as dementia praecox. Schizophrenia refers to the splitting of different psychological symptoms within a single personality (Davey, G. 2014). ââ¬Å"Schizophrenia is characterized by delusions, hallucinations, disorganized speech and behaviour, and other symptoms that cause social or occupational dysfunction. For a diagnosis, symptoms must have been present for six months and include atRead MorePsychological Disorders And The Movie A Beautiful Mind Essay1477 Words à |à 6 Pagesabout and its storyline brings out various aspects of psychology that can be analyzed to bring a more conclusive close to this debate. The thesis statement of this essay is that psychological disorders need to be understood independently of various factors such as biological and environmental factors. This is because the world of psychology has always tried to attach the above factors to various psychological disorders but I strongly feel that psychological disorders need to be understood and analyzedRead MoreAbnormality and Schizophrenia1532 Words à |à 7 PagesAccording to Mathers et al., (1996) ââ¬Å"Schizophrenia ranks among the top ten ca uses of disability worldwide and affects one in one hundred people at some point in their lives.â⬠(Cardwell and Flanagan, 2012). Schizophrenia is a severe mental disorder which is commonly diagnosed in 15-30 year old individuals. It disrupts a personââ¬â¢s cognition, perceptions and emotions, making it extremely difficult to diagnose. Bleuler (1911) introduced the term schizophrenia, which translates as ââ¬Ësplit-mindââ¬â¢ or ââ¬ËdividedRead MoreBiological Psychology : The Brain And Nervous System Essay888 Words à |à 4 Pages1. Biological psychology, of biopsychology, is the application of the principles of biology to the study of mental processes in terms of bodily mechanisms. The view that psychological processes have biological (or physiological) correlates, is the basic assumption of the whole field of biological psychology. Biological psychology is a hopeful domain, one that has much to offer in terms of improving the quality of life of the healthy as we ll as those suffering from disorders. It also contributed importantRead MoreIs Schizophrenia A Mental Illness?1726 Words à |à 7 Pages SCHIZOPHRENIA Kennya Castro Ã¢â¬Æ' Schizophrenia is a mental illness that plagues about 1 out of every 100 Americans. Despite this fact, most of the general public remains ignorant to the basic pathology of the disease and the mechanisms of identifying and treating it. It is considered by some to be a ââ¬Å"scaryâ⬠mental illness and is often ignored, when compared to the other equally serious and caustic ones like Generalized Anxiety Disorder (also referred to as GAD), ADHD, and Chronic Depression. ThisRead MoreEssay Schizophrenia as a Biological Disorder798 Words à |à 4 PagesSchizophrenia as a Biological Disorder As well as the biological approaches there are physiological, psychological and environmental explanations. New theories of schizophrenia are constantly being developed each having their own advantages and disadvantages. How do we know however, which one is correct? The biological explanation suggests that schizophrenia is produced by an unfortunate combination of genes or is due to physical problems in the brain. Researchers
Wednesday, May 6, 2020
Forklift truck design â⬠planning systems to enhance forklift safety Free Essays
I have indentified a need that there is nominally a high rising ââ¬Å"accidentâ⬠rate which involves forklift trucks, with injuries and fatalities occurring to other workers and members of public who are in the area of the forklift truck whilst in use. I have chosen to design a product that could be fitted, to a forklift truck, which will improve safety and reduce ââ¬Å"accidentsâ⬠whilst a forklift truck is in use. Resulting in taking all of the above into account my single phrase function statement being ââ¬Å"prevent accidentsâ⬠however, theirs already methods, procedures and regulations in place to try and prevent ââ¬Å"accidentsâ⬠such as regulated speed limits, sufficient training in using a forklift truck and warning fixtures such as a drivers horn, hazard light. We will write a custom essay sample on Forklift truck design ââ¬â planning systems to enhance forklift safety or any similar topic only for you Order Now If an accident was to occur in most cases it will be blamed as an operators fault even if the safety scheme was in place. Employer areas of using forklift trucks, which are also known, to cause accidents. Lack of training or improper training of employees who operate forklift trucks. Time factors, having little time to carry out the job in hand causing stress and speeding. Lack of proper attachments and accessories. Wrongly tasked job of forklift truck or operators. ââ¬â Not qualified, using the forklift incorrectly to do the wrong things. Poor maintenance of forklift trucks Operational areas of using forklift trucks, which are prone, too cause accidents. Incorrect reversing techniques. Incorrect turning, use of space Incorrect use ââ¬â over loading over reaching Incorrect warnings to others about a forklift in use nearby, no signage or alarms/hazard lighting Poor contact throughout joint jobs, or in shared spaces, could this result in the need of a banks man. Giving rides on the forklift truck or load ââ¬â also comes back to incorrect use. Playing games, not taking the job in hand seriously resulting in stunt driving, erratically driven Having had a quick look at forklift trucks and the ways that they are used I have come to the decision that it would be very rare for a forklift to be involved in an ââ¬Å"accidentâ⬠due to malfunctions of the forklift truck itself but would result in the incorrect use due to operator error or areas which havenââ¬â¢t been covered or have been vaguely thought about by the employee. ââ¬Å"There are reputed to be over 8,000 reported accidents involving the use of forklift trucks in the UK each year and some of these result in fatalities. The majority of these accidents are caused by the lack of sufficient training of the operator, operator error, a lack of knowledge about the equipment and the working environment, bad truck maintenance, poor lighting conditions, inadequate gangways and unsuitable premises in which forklift trucks are used. In fact, slightly more pedestrians are injured as the result of a forklift accident than the operators themselves.â⬠The above statement is taken from http://www.workplacesafetyadvice.co.uk/forklift-truck-safety.html This statement stands by and proves what I have pointed out regarding forklift truck accidents. Having carried out some brief research I can now focus my thoughts onto exactly what I want to be able to achieve for example demands would be things that I would need the final product to have, the principle ideas if you will. wishes, would be the additions, which we donââ¬â¢t exactly need but would be an added bonus. Demands Wishes To prevent accidents! Compact Easy to install alongside existing accessories Cheap to produce Universal fitting Works well alongside other accessories Robustness Looks nice Reliable Looks original against existing product Pedestrian safety improved Improved driver visibility Just from carrying out a simple task of listing demands and wishes explores areas, which are possibly endangering humans and infrastructures for example if the product we design does succeed with its demands, then the product its self with reduce risks and risk of accidents, therefore this would result in less employee time off work, less accidents and a lower risk of the health and safety executive getting involved resulting in a fine. All of these problems/potential incidents can be prevented by carrying out the correct procedures and using efficient products and accessories to do soâ⬠¦ for example an add on product/accessories that is built and engineered to these exact demands! Outline Specification An outline specification specialises in exact specifications during the early stages of a design process, this being the designing of an accessory to improve the safety whilst forklifts trucks are being used. The specification is to include the need of the particular product, which can then be quantified, by converting each demand into a specific broken down form. Functionality. The functionality would be to try and improve the driverââ¬â¢s visibility, increase safety awareness for pedestrians. User interaction. User Interaction would be visual for example ââ¬â VDU Monitors so the forklift truck driver can closely examine what is going on with the truck in blind spot areas. Alarms sensors could be also fitted so as these sound the operator will interact up on hearing these alarms and respond efficiently knowing that something or someone is potentially at risk Physical Form. The physical form of the product should improve the forklifts lifting capabilities and working in tight spaces. Robustness Operating Environment. The product will have to be robust I,E it is going to be used in different climates, both hot, cold, wet and dusty. If electrical or electronic components are to be used these should be waterproofed in some kind of way, designing a casing that can with stand these conditions could do this. It would need to be made out of a heavy duty material due to the kind of environment being used in, to do this you could design the casing out of a heavy duty plastic or some kind of metal. Signals. Signals of the particular unit or accessory dependant on whether it is electrical/electronic based, it should be ensured that fast response times between display alarm units are as close to real time as possible. Having Latency type effects will delay the operators response therefore could have already caused an ââ¬Å"accidentâ⬠Power Supply. Depending on the type of unit a separate battery source (12VDC) could be used, charging the unit off of the existing battery package, it would charge the unit whilst in use. However this may not be very efficient, with solar powered technology becoming more and more common, a little solar panel could be fitted therefore creating its own power supply and charging its own battery source. Safety. The final product designed would need to reach the EU standards and be CE certified, it would need to be proven that the product is safe, and is capable of carrying out the specified task Product Failure. If the product were to fail, it would have to be self-notifying i.e. and integrated alarm with in the unit to notify the operator that it is not working. If the product was to fail and not give any notification of doing so then the operator would still be relying on a piece of accident prevention equipment which could in fact cause an ââ¬Å"accidentâ⬠Maintenance. The Product should be easy to maintain, be located in a place where it is to do so, maintaining the product would mean checking that the product is working correctly and the connections are all in order. However the product will be designed to last in excess of 5 years under normal operating conditions before it should be due a ââ¬Å"serviceâ⬠Costs. The Estimated development cost of producing this extraordinary accessory would be: à ¯Ã ¿Ã ½50k+ with the forklift truck product retailing at around: à ¯Ã ¿Ã ½350 with a DIY fitting package. However an installation and service/maintenance contract could be agreed resulting in extra income. Schedules. The schedule from designing the specified product to developing it would be roughly around 6 ââ¬â 12 months. Development schedule would depend on Function Solution Matrix: Function Solution Principle Driver Visibility Cameras ââ¬â Improving the view of driver, integrated VDU unit 1 Mirrors ââ¬â Improve the drivers view 2 Maneuverability 5 Second reverse delay ââ¬â Giving the driver a good chance to look round 2 Restricted speeds for built up area ââ¬â Reducing the risk of accidents/crashes1 Pedestrian Visibility High-Visibility colorââ¬â¢s ââ¬â Another way of enforcing the forklift trucks visibility 1 High intensity lights Alarms ââ¬â making people aware of the use of a forklift truck 2 Cordoned off areas/hot spots ââ¬â reduces the risk of accidents to humans Object sensors Laser Sensors ââ¬â limit speed of forklift truck depending on how close an object is to the truck, alerting driver Infra Red sensors ââ¬â limit speed of forklift truck depending on how close an object is to the truck, alerting driver Solution one is rather complex when compared to solution two because it contains more electronic components This means that it may be of a higher potential to fail as there is more that could go wrong. However it would ensure that forklifts trucks that would be lifting more abnormal heavy loads the operator would be easily informed In comparison to solution one, the second solution is much more simple approach to satisfying the specification set. With this would bring better reliability however the product wouldnââ¬â¢t be original. The use standardized alarms and hazard lights should be set as a standard, the more complex clever device is the 5-second reverse delay unit. This would delay the operation from putting the forklift truck into reverse giving the operator enough time to check and look around, investigating at this point in time the best route to take and look for instructions The unit would be an all in one manufactured unit in 1 part except the hazard lights. I have chosen to design and build a 5 second reverse power delay (Solution 2) with alarms to indicate a forklift truck is in presence. The 5-second delay gives the operator plenty of opportunity to look around to plan the route to be taken, and there are no objects/people in the way. Picture Taken from http://www.esoftbank.net.cn/images/product_b/10004921/forklift_truck.jpg Standard alarm alerting people of forklift truck operation Hazard light visibility increased for blind/loss of sight people are notified of a forklift trucks operation When the main board detects the forklift truck is put into reverse there is a 5 second delay with restricted power/speed Finally a power source overseeing the whole operation ensuring there is power to all components in order for them to work How to cite Forklift truck design ââ¬â planning systems to enhance forklift safety, Papers
Monday, May 4, 2020
Cowley, Geoffrey. Sleeping With the Enemy. Newswee Essay Example For Students
Cowley, Geoffrey. Sleeping With the Enemy. Newswee Essay k. December 9, 1992. Pg. 58-59. Major points: 1. Syphilis is still rare compared with other sexually transmitted diseases. 2. Gonorrhea is not as popular as it used to be, but chlamydia on the other hand is the most common sexually transmitted disease. 3. Genital herpes and genital warts have no cure. 4. Sex is the leading mode of transmission of the hepatitis B virus. 5. Aids is incurable, and unlike the others, it always kills. Syphilis is still rare compared with other sexually transmitted diseases. The bacterium that causes syphilis is treponema palidum. This causes genital lesions called chancres. These normally go away on their own but if not treated the disease advances. A person who has syphilis suffers from fevers, aches, rashes, hair loss and mouth sores. At later stages of the disease it affects the heart, eyes, brain and other organs. Its always good to get tested for this disease. Gonorrhea is not as popular as it used to be, but chlamydia on the other hand is the most common sexually transmitted disease. Gonorrhea victims have gone down since the 1980s. The article says its because people have gotten the message about safe sex. The bacteria thrive in moist, warm cavities like the mouth, throat, urinary tract etc. Some of the symptoms are burning, itching, or unusual discharge. If the symptoms go untreated it can spread to the fallopian tubes and cause difficulties in pregnancy. Chlamydia on the other hand is most common. The most common symptom is inflammation of the urethra, which causes painful urination. This disease can be cured, If not treated it can cause sterility in women. Genital herpes and genital warts have no cure. Scientists do not know what bacterium causes genital warts. There is a way to stop them from being contagious but there is no cure. Genital herpes can be cured with antibiotics but when infected with the herpes simplex virus you are infected for life. This virus causes small lesions around the genital area. Anyone with active lesions can spread it to their partner(s). Sex is the leading mode of transmission of the hepatitis B virus. A lot of people say that its not an STD. The virus attacks the liver, which causes flu like symptoms. There is no cure. Most people recover and develop immunity to further infection. Some however stays in the body and be contagious. There is a vaccine for the HBV. Aids is incurable, and unlike the others, it always kills. In the beginning of the virus you get flu like symptoms. This disease can lay silent and then all of a sudden hit you with fevers, diarrhea, weight loss and others. These might be the onset to full blown aids. It is always good to get tested for aids. Especially if you have multiple partners. Impact statement:This is a very sensitive subject. It is scary. Especially in the times we live in. People do not care who and what they sleep with. I had an uncle die of aids from a blood transfusion. Its not fun and I wouldnt wish it on anyone.
Sunday, March 29, 2020
Qulity Managment Essay Example
Qulity Managment Essay Quality Management for Organizational Excellence Lecture/Presentation Notes By: Dr. David L. Goetsch and Stanley Davis Based on the book Quality Management for Organizational Excellence (7Th Edition) Presented By; Dr. Rania A. M Shamah Associate Professor of Business Administration 1 One: The Total Quality Approach to Quality Management MAJOR TOPICS â⬠¢ What is Quality? â⬠¢ The Total Quality Approach Defined â⬠¢ Two Views of Quality â⬠¢ Key Elements of Total Quality â⬠¢ Total Quality Pioneers â⬠¢ Keys to Total Quality Success â⬠¢ How is Six Sigma Achieved? â⬠¢ The Future of Quality Management 2 One: The Total Quality Approach to Quality Management ? Quality has been defined in a number of ways. ? When viewed from a consumerââ¬â¢s perspective, it means meeting or exceeding customer expectations. ? Quality is a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations. ? Total quality is an approach to doing business that attempts to maximize an organizationââ¬â¢s competitiveness through the continual improvement of the quality of its ? products, services, people, processes, and environments. 3 The Consequences of Poor Quality Loss of business ? Productivity ? Costs Benefits of Good Quality ? Enhanced reputation for quality ? Ability to command higher prices ? Increased market share ? Greater customer loyalty ? Lower liability costs ? Fewer production or service problems ? Higher profits 4 Responsibility for Quality ? Everyone in the organization has some responsibility for quality, but certain areas of the organization are involved in activities that make them key areas of responsibility. ? Top management ? Design ? Procurement ? Production/operations ? Quality assurance ? Packaging and shipping ? Marketing and sales ? We will write a custom essay sample on Qulity Managment specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Qulity Managment specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Qulity Managment specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Customer service 5 Costs of Quality ? Failure Costs costs incurred by defective parts/products or faulty services. â⬠¢ Internal Failure Costs â⬠¢ Costs incurred to fix problems that are detected before the product/service is delivered to the customer. â⬠¢ External Failure Costs â⬠¢ All costs incurred to fix problems that are detected after the product/service is delivered to the customer â⬠¢ Appraisal Costs â⬠¢ Costs of activities designed to ensure quality or uncover defects All TQ training, TQ planning, customer assessment, process control, and quality improvement costs to prevent defects from occurring Prevention Costs â⬠¢ 6 Ethics and Quality ? Substandard work â⬠¢ â⬠¢ â⬠¢ â⬠¢ â⬠¢ Defective products Substandard service Poor designs Shoddy workmanship Substandard parts and materials Having knowledge of this and failing to correct and report it in a timely manner is unethical. 7 Total Quality Management T Q M ? A philosophy that invo lves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction. ? Total quality is not just one individual concept. ? It is a number of related concepts pulled together to create a comprehensive approach to doing business. Many people contributed in meaningful ways to the development of the various concepts that are known collectively as total quality TQM Approach 1. Find out what the customer wants 2. Design a product or service that meets or exceeds customer wants 3. Design processes that facilitate doing the job right the first time 4. Keep track of results 5. Extend these concepts throughout the supply chain 8 TQM Elements 1. Continuous improvement 2. Competitive benchmarking 3. Employee empowerment 4. Team approach 5. Decision based on fact, not opinion 6. Knowledge of tools 7. Supplier quality 8. Champion 9. Quality at the source 10. Suppliers are partners in the process 9 Continuous Improvement ? Continuous Improvement â⬠¢ Philosophy that seeks to make never-ending improvements to the process of converting inputs into outputs â⬠¢ Kaizen â⬠¢ Japanese word for continuous improvement. Quality at the Source ? The philosophy of making each worker responsible for the quality of his or her work â⬠¢ ââ¬Å"Do it rightâ⬠and ââ¬Å"If it isnââ¬â¢t right, fix itâ⬠10 The Total Quality Approach Defined Total Quality: What It Is and How It Is Achieved ? Key characteristics of the total quality approach are as follows: strategically based, customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, employee involvement and empowerment, continual process improvement, Each element is explained on slides (12- 14) ? The rationale for total quality can be found in the need to compete in the global marketplace. ? Countries that are competing successfully in the global marketplace are seeing their quality of living improve. ? Those that cannot are seeing theirs decline. 11 The Total Quality Approach Defined Total Quality: What It Is and How It Is Achieved Key characteristics of the total quality approach are as follows: ? Strategically-based ? Total quality organizations have a comprehensive strategic plan that contains at least the following elements: vision, mission, broad objectives, and activities that must be completed to accomplish the broad objectives. ? The strategic plan for a total quality organization is designed to give it a sustainable competitive advantage in the marketplace. ? Customer Focus ? In a total quality setting, the customer is the driver. This applies to both internal and external customers. ? Obsession with Quality ? This means all personnel at all levels approach all aspects of the job from the perspective of How can we do this better? When an organization is obsessed with quality, good enough is never good enough. 12 The Total Quality Approach Defined Total Quality: What It Is and How It Is Achieved Key characteristics of the total quality approach are as fo llows: ? Scientific Approach ? While it is true that people skills, involvement, and empowerment are important in a total quality setting, they represent only a part of the equation. Another important part of the equation is the use of the scientific approach in structuring work and in decision making and problem solving that relates to the work. ? Long-Term Commitment ? Organizations that implement management innovations after attending short-term seminars often fail in their initial attempt to adopt the total quality approach. ? This is because they approach total quality as just another management innovation rather than as a whole new way of doing business that requires a whole new corporate culture. 13 The Total Quality Approach Defined Total Quality: What It Is and How It Is Achieved ? Teamwork ? Internal competition tends to use energy that should be focused on improving quality, and, in turn, external competitiveness. ? Continual Improvement of Systems ? In order to continually improve the quality of products or services: which is a fundamental goal in a total quality setting. ? It is necessary to continually improve systems. ? Continual Process Improvement ? Products are developed and services are delivered by people using processes within environments (systems). To continually improve the quality of products and services-which is a fundamental goal in a total quality setting- it is necessary to continually improve the processes that make up the organizationââ¬â¢s systems. 14 Three-Legged Stool of Total Quality Measures ? Statistical process control ? Benchmarking ? Quality tools People ? Quality is built in ? Quality is expected not inspected ? Employees are empowered Processes ? Continual improvement ? â⠬Å"Good enoughâ⬠is never good enough 15 Perceived Quality Word of Mouth Personal Needs Expected Quality Past Experience Quality Dimensions ? ? ? ? ? Reliability Responsiveness Assurance Empathy Tangibles Quality Assessment 1. Expectations exceeded ESPS (Unacceptable Quality) 16 Perceived Quality Defining Quality Quality is Satisfactory.. Dimensions of Quality â⬠¢ Reliability: The ability to Perform promised service dependably and accurately. â⬠¢ Responsiveness: Willingness to help customers and to provide prompt service. â⬠¢ Assurance: The knowledge and courtesy of employees as well as their ability to convey trust and confidence. â⬠¢ Empathy: The provision of caring , individualized attention to customers. Ability to be approachable. â⬠¢ Tangibles: The appearance of Physical facilities equipment, personnel, and ommunication materials.. 17 Quality Gap Model Customer Perceptions Managing the Evidence Communication GAP 4 Customer Satisfaction GAP 5 Customer Expectations Customer / Marketing Research GAP 1 Understanding the Customer Service Delivery Management Perceptions of Customer Expectations Design GAP 2 Conformance GAP 3 Conformance Service Standards Product De sign 18 Customer Satisfaction â⬠¢ All customers want to be satisfied. â⬠¢ Customer loyalty is only due to the lack of a better alternative â⬠¢ Giving customers some extra value will delight them by exceeding their expectations and insure their return 19
Saturday, March 7, 2020
Information and Communication Technology (Ict) Is the Cause of Todays Many Social Ills. What Is Your Opinion Essays
Information and Communication Technology (Ict) Is the Cause of Todays Many Social Ills. What Is Your Opinion Essays Information and Communication Technology (Ict) Is the Cause of Todays Many Social Ills. What Is Your Opinion Essay Information and Communication Technology (Ict) Is the Cause of Todays Many Social Ills. What Is Your Opinion Essay Essay Topic: Opinion From YouTube to Facebook; from Xbox 360 to Nintendo Wii; from Intel-powered computers to multitasking mini netbooks; these evolutionary medium of Information and Communication Technology (ICT) have become essential part of our lives that not using one of them is so irrelevant in our society. Indeed, the rapid advancement of technology propels the social welfare, for better or worse. Undeniably, I agree that ICT cause todayââ¬â¢s many soial ills like cyber-bullying and privacy intrusion.However, I am not waywardly inclined towards the cons because ICT have pros as well when used to handle social ills such as terrorist attacks. Knowingly, ICT is the platform for cyber-bullying. Nowadays, the unending rise of social networking sites that gives birth to Facebook, MySpace and more recently Twitter have shaped how this generation interacts. As if teenagers have fully understood and are practising the phrase ââ¬Å"No man is an island,â⬠they make new friends while keeping in touch with the others through these sites, virtually and dangerously.Photos posted that are initially intended to update their lifestyles are altered by stalkers and reposted to dent their reputations. On a more serious note, predators use these sites, especially MySpace, to lash harsh verbal abuses to innocent victims. A search through the dark side of MySpace would let us uncover hatred, vengeance and anger that are unleashed on helpless teens, causing social unrest about the potential psychological trauma the site could trigger.The problem is so disturbing to the social, specifically the parents, that the theme of World Telecommunication and Information Society Day 2009 is ââ¬Å"Protecting children in cyberspace. â⬠Besides, privacy invasion is another sensitive issue caused by ICT. Ironically, computers, on which we rely excessively to store and save our private data, are the means of hackers to steal, destroy or even be exploited for their own selfish good. This hideous act cou ld easily be done when uninformed surfers of the internet download good-looking software that turn out to be malicious.When perpetrators have got hold to credit card numbers, bank accounts or confidential documents, itââ¬â¢s frightening to imagine that the hard-earned money could be lost the next hour. The social, however, neglect this warning and as a result, cyber criminals gain the upper hand by pocketing social wealth. On a different and larger scale, the leaked photos of Hong Kong celebrities in compromising positions not only stunned the conservative community but shattered the faith of a million fans as well.The main culprit? A computer technician who unlawfully search and more importantly, copy the private photographs. Nevertheless, ICT can be useful weapons to counter terrorist attacks. The Closed-circuit Televisions (CCTVs) that are placed literally everywhere in London indicates that it is unlikely for a person to commit a crime and flee unpunished. Better still, the e agle eyes coupled with facial recognition technology would provide clues on the whereabouts of a wanted individual.As an evidence, investigators of the 7 July London bombings ââ¬â simultaneous attacks on public transports in the morning rush hour that claimed hundreds of lives and injured more ââ¬â used CCTVs to trace the mindless, heartless bombers. Closer to home, law enforcers took advantage of the cameras installed in the hotels to catch the last moments before the bombing of JW Marriott and Ritz Carlton happened in Indonesia. Although the damage was done and the social plummeted into distraught and distress, the brilliant use of ICT serves as a stern reminder to extremist that you can hide, but you cannot run.To tie it up, it depends on the users of ICT to determine whether the medium are beneficial or dangerous. If hackers intentionally want to inflict harm, social networking sites could be horrific indeed. If invaders want to tarnish anyoneââ¬â¢s life, the word pri vacy might as well be taken out from the dictionary. Therefore, instead of centralising the discussion on ICT, let us scrutinise the creators; the propellers; the masterminds behind this technology: the humankind. ?
Wednesday, February 19, 2020
A global economic and financial boom in the 20th and 21st century Essay
A global economic and financial boom in the 20th and 21st century - Essay Example There was a global economic and financial boom in the 20th and 21st century.This resulted in tremendous growth of opportunities for businessmen, investors, governments, financial intermediaries and other financial institutions to invest their money. In other words, they needed to create a portfolio of assets that lead to high returns with assets that do not yield very high returns, but are safe. The major objective behind this investment strategy was to maximize the wealth and at the same time make sure that the investment would not lead to credit risk or risk of default. Before making any investment, investors are required to price the assets clearly. This requires knowledge of financial statement analysis and security analysis. Those investors who lack the financial guile and knowledge suffered in the long-run. Investment analysis is a detailed field of study. It combines theory of financial evaluation with the practical implications. The task is tough, but it is by no means imposs ible. Analysts combine various financial techniques such as NPV, security valuations, IRR and other tools of investment appraisal to evaluate the investment opportunities they have. The investment decision is usually based on the return on investment and safety of investment. However, there is a negative correlation between the two. High yielding assets are usually not very safe. Safe assets usually do not have very high yields. Investors face a dilemma, either to go for riskier assets and earn high rate of return or to go for safe assets at the cost of high rates of return. The final decision is based on the risk appetite of the investors. However, in the modern world, very few investors choose to invest in one kind of asset. Investors usually create portfolios to make sure that their investment is safe and at the same time it earn them sufficient rate of return (Investopedia.com, 2011). The other considerations for making investment decisions include liquidity of the security, obl igations, credit rating, past performance trends and risk mitigation. All of these measures are assessed carefully in order to make rational investment decisions. There are three types of financial statements that are usually used for making the financial decisions. These include balance sheet, profit and loss (income statement) and cash flow statement. These statements give accurate picture of the financial position of the firm along with its financial performance and the liquidity of the firm. Balance sheet consists of three main sections. The firm section gives the picture of the short-term and long-term assets of the firm. These assets enable the firm to earn money in the future. The second part of the balance sheet describes the liabilities of a firm. These represent the long-term and short-term obligations of the company. This money is owed by the firm to its creditors and failure to meet these obligations can result in bankruptcy of the firm. The third part of the balance she et represents the ownerââ¬â¢s equity. This part represents the claim on the assets by the ownerââ¬â¢s. The second statement used by the financial analysts is the income statement. Income statement usually describes the profitability of the firm. It is calculated by deducting revenues from expenditures. The third statement used by the financial analysts is the cash flow statement. This statement represents the liquidity position of the organization. This statement shows the actual movement of the cash in the organization. Since most of the organizations are using the accrual based accounting system, the profit figure becomes irrelevant without using the cash flow statement. Hence, income statement and cash flow sta
Tuesday, February 4, 2020
Citrus Electronics Essay Example | Topics and Well Written Essays - 500 words
Citrus Electronics - Essay Example Product delivery entails getting the products to the various customers. This calls for the creation of distribution channels that provide an orderly way of getting the products to various target customers. Delivery and distribution channels provide logistics, transactional efficiency, and facilitate customer satisfaction after they receive their purchases (Ross, 2004). Creation of a local dealer network is necessary for customers who require personalized services from Citrus Electronics as it saves time and costs for both the company and the customer. Selling directly to customers through an e-commerce website and use of a shipment programme can also be used. Developing a specialized sales team that deals directly with customers will establish preferred delivery systems thus enhance customer satisfaction. At the end of sales and purchasing processes, the relationship between the customer and Citrus Electronics is barely over. This is because functions such as repair and maintenance need to be provided by the company for a while longer. As a young company, Citrus Electronics should regard after-sales service as a significant element of enhancing the customerââ¬â¢s trust in the companyââ¬â¢s products. As a way of improving after-sales services, company technicians and experts should be available to the customers whenever needed even if it means they have to travel long distances.
Subscribe to:
Posts (Atom)